Startimes Customer Care Phone Number and Contact Details

69 Comments

1. It two days now, my subscription is not yet working, i have call the startime customer care but there was not relivant respond. Please help me what should i do or do i keep waiting? Because i am planing of going to their office and it won’t be a nice day for startime if i should go to their office.

2. hello.I subscribed yesterday around 7pm but till now am not watching.. what’s wrong nowdays with startimes!!! please starrimes company work on this

3. For Me, I wpuld love star times TV to bring in more free channels. I don’t want to give egs of networks that do but another that I use captures my interest most b/cus of it.

4. if there is any i did i regret is subscribing to startimes i call there customers care line no respond all the time.

5. good evening .ihave some concerns with my startimes decoder,in which ihad paid and it was supposed to be on until 25th nov 2016, but so far im watching only KBC KENYA CHANNEL AND OTHER CHANNELS ARE SHOWING NOT SUSCRIBED.SMARTCARD NO.01801686114.FROM KERICHO COUNTY,KENYA

6. I have make payment throught my GTB, around 8:35 today into my startime account, and stil no access. Help me rectify the problem

7. I have make payment throught my GTB, around 8:35 today into my startime account, and stil no access. Help me rectify the problem, this my smart card number 01831120647

8. NGN1,800.00 Dr
   Desc: 737 MERCHANT PAYMENTS-471724866413559694847265483787?01831120647?1800?Muhammad?999?TRANSFER from ABUBAKAR MOHAMMED to GTBANK MOB MONEY REMITTANCE

9. NGN1,800.00 Dr
   Desc: 737 MERCHANT PAYMENTS-471724866413559694847265483787?01831
   120647?1800?Muhammad?999?TRANSFER from ABUBAKAR MOHAMMED to GTBANK MOB MONEY REMITTANCE
   Tel-08034565766

10. yeah! I subscribed my STARTIME since yestdy arnd 8:30pm up-to-date showing please recharge,please am so tired f DAT.

11. I came to your office @ mushin on the 5/12/2016 to recharge my startimes recorder, and my smart card number is 02027109536.
    But unfortunate it’s not working,pls help me rectify it immediately.

12. Please register my startimes decoder.
    Phone number: 08108871806
    Name: Imaralu Enosa Christopher
    Address: utako uromi Edo State
    Smart card number: 018 3101 6368

13. i recharge from my bank account i was debit but my acount was not credited my phone number is 08036637893 card number 02139298699-4

14. 02145985146 is my smart card number, I recharge since 24th December via Gtb App and i was debited for Nova but my decoder is till not showing..

15. Acct: ******7944
    Amt: NGN900.00 Dr
    Desc: TRANSFER BETWEEN CUSTOMERS-[Star Times] [02145985146]-1014M2083954 from OLADIPUPO SAMUEL OLANIYI to QUICKTELLER INTERNET INTERFACE
    My decoder is not showing saying that I should recharge.

16. Hi my name is Emmanuel David I made subscription on my decoder for #1200 but up till now nothing is working 02027040291

17. For like A week after I recharge my decoder more than 10 channels not showing complain no signal and hv adjust the antenna something, most of the station I like to watch that not shown, I dnt enjoy it atall and so annoyed.

18. Am having same problem here….thank God they don’t have any office here in Ilorin again.

19. Pls I subscribed with 1200 still can’t view novela E1 and AMC movies, as a matter of urgency I wanna know why, if it can’t be resolve. Card number-0202776936.

20. Mr waliu Oladele I recharge from my bank account there are already Debited me my account on startime is not credited me my smart card number 02110488787 my phone number 08069485516 thanks

21. I have just recharged my decorder and am seeing nothing please i frustrated about the service pliz help
    DECODER NO:01801455590-COMBO
    SERIAL NO:128632816365866380

22. Av recharged my decoder for d past 3 days now and no display. All I see on the screen is smart card error! Please assist to rectify the problem. Av also tried to reach ur customer service centre and no one is picking.my card 02110869026

23. startimes please check the network connection of my decoder for the past four days chanels 53,54,18 and some others indicate no signal while others function perfectly. account number is 02101999131

24. I paid for subscription 1200 but up till now nothing is showing on my tv . My star time 02027006098

25. how to change my phone number that i activated ny decoder

26. I want to know how to change my phone number that I registered with my decoder

27. Morning , Please I recharge my decoder last weeks on 9th June 2017 with amount 1200 but now the decoder show me that (This channels to basic bouquet please recharge) I don’t no why? Smart number 01467397134

28. I made 1200 startimes payment using online banking but my decoder is still showing me no access and it is not subscribed my card number is 02110418608

29. Pls I recharge my decoder last month from my bank account with 3 month subscriptions of 1200 but to my surprise the decoder has stop showing since last night telling me my subscription has expire n have been calling the customer care line but not responsible. My card no is 01467455753

30. pls have recharge my startimes from my account since and it not still showing what is the problem this is the smart card code 02146559816 pls do this thing my children are complaining

31. I subscribed on 18th of June the amount of #600 and it just ended today which is not up to a month. pls help me to find solution to that.

32. Hello, I just recharged my startimes, I expect it comes up without delay. Kindly assist. Acct no. 02145679956.

33. Dear Customer care,
    i have recharged since yesterday @N3700 for the full package,just to be told is N3800 now and no mail was sent to me of any kind, i was told to told to email you,but this is the only format am able to get.
    the Acct no. is 01831082789, is a tv decoder, what do i do ?

34. i made payment since 23 JULY i have not enjoy any programme even the free the 14 days free that started 31 st july . may payment Details is
    Amount: ₦ 500.00
    Surcharge: ₦ 100.00
    Customer Name: ASEMOSA MR
    Payment Date: 7/23/2017 12:50:56 PM
    Transaction Type: Bill Payment
    Bank: Zenith Bank International
    Transaction Reference: 888815065427
    my decoder number is 02027554070
    Payment Reference No: ZIB|Web|3nqt0001|STIM|230717125056|VPCDXR8Fment detail is as followes.

35. Imake payment of 1200 through my umobile but no access pls help me rectify the problem. This is my card number
    02110972222

36. I recharged my star times decoder with basic bouquet of NGN1200 with my Skye bank mobile. I was debited and it was acknowledged successful but my channels ain’t coming up. I waited for hours before I called customer service twice all to no avail. My contact is 08038758525 with smart card no. 01467116323, I want to get to the bottom of this.

37. I was in Adamawa before but now i migrated to Gombe but my startimes is not working at all. my smart card number is 02146294018, please rectify the problem

38. Have you tried some resetting?

39. I just made payment of 3k for my star time decoder 01831539682

    Ahmed a Tonga

40. Want to buy startimes decoder want to know how to locate your office at asaba

41. i have smart card error problem with my decoder, this is the smart card no: 02110974892, pls help me rectify it.

42. It my great pleasure to put down my short comment about this media not against them but I created them for good work, and I say keep up the good work.
    Also, has I return from church yesterday I release that I had a call from your center.
    Please can I have the call so I may know what it all about, thanks.
    The number I was called with is 08150188888 I try to call back but it didn’t go through.
    Thanks for your understanding

43. you guys should please return my signal. could not watch anything even the guide TV is off. this is very upsetting My Smart card number is. 02146237675

44. renewed since 26/10/2017 but still connected to free to air stations.Pls help out. my decoder nos are 02146047659

45. I subscribe through my gtb account since 6:00am yesterday and the stations are not coming up decoder no is 02145833585 please Ooooo credit our account you people are becoming so unbearable

46. My name is Sandra, I don’t know why my decoder has refused to work afterwards subscription, its not showing anything, but if my subscription is exhausted it will notify me that I need to subscribe. Star times na beg I dey beg ooooo.rectify the problem.

47. i want to use this opportunity so say that that startimes has not been trying at all. what will will take the management of this enterprise to notify their subscribers that i new package of subscription is on board. now i subscribed for two week within one week the subscription disappear and on getting to the outlet where i made payment i was told the enterprise now has a new package. i dont think this good enough.

48. Please ,since September I can’t recharge my STARTIME through my bank account, which is FIDELITY bank in UYO. When I try to recharge, the will say the can not verify my STARTIME smart no, which is 02146074958.please kindly do the problem for me.

49. hi, i subscride last week for week for NOVA 1 MONTH and today on 19th of jan it stopped working
    card no 01467368008

50. hi, i subscribed last week for week for NOVA 1 MONTH and today on 19th of jan it stopped working
    card no 01467368008

51. i received a call from your customer care in December 2017 that i have won their new decoder and should go to any star times office to collect it.I went to the one in Garki but was told that they were not aware of it. Eventually, on my way back same day the same startimes number called me to inquire if i have gone as directed and the response i received. The lady on phone told me to hold on that they will caii me back the following week as they are trying to sort things out. Sadly, up till now i have not received any call from startimes. My number is 08069277010 and my smart card;02027095240

52. My startime is not working

53. I recharged my account on 9th January 2018 Ref no. 08131337920 with N2600.00 and yesterday service was scrambled asking me to recharge. Very embarrassing. Please rectify.Thanks

54. I subscribed for basic boutique two weeks ago through my UBA account but yesterday it stopped working and requested to recharge again.

55. pls I had the old siver startime decoder when I wanted to recharge it they told it no longer function pls what can I do?

56. I recharged for basic bouquet of 1300, but was given nova bouquet instead, please rectify dat
    01467263369

57. I recharge my Startime yesterday around 7:35pm but till now I can’t view any channel. my smart card no is 01831579157.

58. yesterday 21 of April I recharge with my bank app 1300 in the morning till the evening there was no signal,
    In the evening I also recharge with my bank app 1300 skybank has debited me for both recharge. please help me. my card number ‭01467038588‬. my phone number 08022779105. I don’t want to loose the money.

59. Am Godwin Agba, i loaded my startimes today at about 2pm. I can still not receive signals. Please help me rectify the problem. My card number is 02027415555.

60. Am Adebiyi Adeniyi Kayode I made a payment on my Startimes decoder on Sunday 20th of june, with #900.but my account was blocked on Tuesday 22nd.my account no is 02146474395.pls help me out.

61. i made a payment of N1300 and up till now it’s not working. ID 01457418204

62. I recharge for basic 1300 and it only nova channel am seen please check ID 02110357305

63. my name is dosa john, I make a payment of classic 2600 and I can still no receive a signals please can you help me rectify the problem my card number is 02146537642

64. my mane is john dowsa I judge make a payment of classic 2600 and I wait for 1hours I can see receive signals, please help me rectify the problem my smart card number is 02146537642

65. I received a call that I won a subscription Promo on startimes on Phone number 08150188888. I learnt that this phone number was not allocated to anybody when I tried to redial the phone number. Please beware

66. whoah this blog is wonderful i love studying your posts. Keep up the good work! You already know, many persons are hunting round for this info, you can help them greatly.

67. Good evening pls am need your help august 28:/8/2020 am recharge my satrtime but is not work smart card number 02027823833 pls help me

68. Good evening please iam need your help august 28/8/2020 iam recharge my star time but is not work pls help me classic #1900 smart card no 02027823833 thanks

69. I recharged with #4200.00 for super bouquets, but I can’t watch some channels like Smithsonian, natgeo E so on and so for. My card No is 02139319479