CTL Customer Care Number and Contact Details

100 Comments

1. Good day,

   I subscribed online for CTL at about 8pm on the 12th of January this year and was pleasantly surprised that I could recharge online. Today is 27th of the same January and my TV is showing me ‘no access’ please is the N3,150 subscription now for two weeks cos I have only used it for 15 days.

   Please correct this issue Asap cos I have programs I watch. My decoder no is 013 9814 9780-7.

2. Sorry it is 013 9814 8780-7

3. I’m also having the same issue. Is it a general issue or what?? Pls rectify my decoder 01398175770-4
   Thanks

4. Please i did a month subscription of 3150 onthe 7th of feb 2017 and i was changed for got the massage that it worked but it hasn’t reflected on my decoder… Please rectify

5. Please i did a month subscription of 3150 for trendtv onthe 7th of Feb 2017 and i was charged for it, i got a massage that it worked but it hasn’t reflected on my decoder…. Please help rectify

6. My decoder 01398035489-1

7. I am one of your customers with smart card no. 0138182357_1. I subscribed since the morning of today and my pay voucher no is 581687826776CA for one month. Up till now it is still reading no access in some channels. Please can you rectify the problem. I am in Umuahia, Abia State. The name is Iyke Odoemelam

8. Good day,
   my name is Thompson. I made a mistake as I was typing my card number while trying to subscribe my Trend TV through quickteller mobile app and I did a 3 months subscription.
   Card number: 013981966206
   Error number: 01398196620
   Transaction ref number: 999902390940

   Would be grateful if the mistake is corrected as soon as possible.
   Thank you.

9. Please I subscribe since yesterday with my mobile app it went, even said success full with REF 1031FC1490211657156428 and up till now is not working my ctl number is 01398185031-9 please help me out from Enugu.

10. Please can u show the F1 Australian grand pix tomorrow being Sunday the 26th of March 2017 please..thanks Emeka from Enugu…

11. maybe you made a mistake when you were typing your card number. Call Quickteller customer service on 0700 906 5000 and make this complain, I’m sure they can help you.

12. Hello is there any problem with ur service around Abuloma axis because there had not been service since Thursday last week. Thank you.

13. i just subscribed for a month single view , 3150 , and its still showing me no access???? ID no 01398197164-4

14. Hello Sir,
    Greetings. Please I did one month subscription online through quickteller around 12noon today but this is 5:40pm in the evening, it hasn’t reflected yet.
    I got a message from quickteller instantly that my transaction was successful. So sir I don’t really know what the problem is why it hasn’t reflected yet, please help me and look into it.
    Below is the message I got from quickteller:
    “TrendTV payment of NGN 3,150.00 for 01398144695 was successful. REF: 888812855451”

15. Hello Sir,
    Greetings. Please I did one month subscription online through quickteller around 12noon today but this is 5:40pm in the evening, it hasn’t reflected.
    I got a message from quickteller instantly that my transaction was successful. So sir I don’t really know what the problem is why it hasn’t reflected yet, please help me and look into it.
    Below is the message I got from quickteller:
    “TrendTV payment of NGN 3,150.00 for 01398144695 was successful. REF: 888812855451”
    Thanks as I am looking forward to hearing from you soon.

    Sunday.

16. Please my smart card number is below:
    01398144695-1

17. Hello Mr Sunday, if you check the SMS sent to you by quickteller you will notice that the smart card number you subscribed is incorrect. Call quickteller on 07009065000 to resolve the issu.
    Thompson 07032512306

18. I subscribed for one month yesterday and could not have access to your channels up till now except for CNN which came up early hours today.I also got your reply message that it was successful. Pls am worried. I am kelechi from woji porthacourt.

19. Hello sir I subscribe for one month from my diamond account and it sent me a massage that shows that it was successful but till now am unable to access any channels . please sir kindly look in to the matter below is my card number.
    013981908950

    Okoro Ekene from Umuahia

20. Hello, I subscribed for a month single view since yesterday. I didn’t get any sms notification to confirm the subscription and my decoder still displays no access.
    Card number: 01398168361-1

21. Good day ctl nigeria my name is chibueze one of your customer, we are
    experiencing a very big challenge on your network here in enugu, the
    number one problem is that there is always a delay in televising of
    matches and this is causing me to be losing many of my customers once
    there is a delay some of them will not have patience so that the
    particular match which they came to watch, might be switch over to
    start viewing the match, and it will cause many to go and be searching
    for where they will watch the match with somebody using DSTV this is
    affecing us very badly here in enugu most especially when there is an
    important match please you people should do something about this
    seriously, just as i said before is making me to be losing my
    customers some will not even like to come again because of the
    problem.

22. FRUSTRATION IN SUBSCRIBING

    I bought a one month single view from one of your accredited dealers in Benin today 5/8/2017.

    I noticed Two(2) digits out of the pin looks as if they are joined together. Other numbers/digits of the pin on the card are clearly written. I have tried with various options non has worked.

    All effort to reach your mobile numbers failed. All the Libes are switched off.

    Please assist me.

    Thanks.

23. We can not get new decoder to buy at your Abuja office. The scarcity is creating serious problem for would be subscribers.
    Some unscrupolous dealers are taking advantage of the situation by wanting to sell refurbished ecoder for 18K.
    Please do he needful to ensure the availability of your decoders in Abuja.Thank you.

24. Can CTL work in Ughelli, Delta State? if so, I want to buy the decoder and subscribe now.

25. Pls I want to know whether CTL is working in Asaba Delta state.I need to get the decorder if it is working.pls reply.thanks

26. I stay in Kubwa, Abuja. For more than one week now, I’m only receiving 12 channels.I have done auto scan; yet no change. Please what is going on?

27. plzzz our signal here is bad….signal reads
    98%…quality reads
    90,80,93,95..bt still yet is cracking heavily… so
    frustrated now..
    confused

28. need a dual view Ctl decoder. how can I get it. I’m in delta state.

29. Same Old Problem Using CTL Decoder

30. what are the areas your network covers in Lagos State so as to enable me know if i can get your decoder here in Igando. Thanks as i await your reply

31. I subscribed online by 5.27am on the 27th of September when it showed my subscription will expire in 3 days time. I am suprised that it is showing me no access. My card number is 013981909883
    Osita
    Umuahia

32. I subscribed to the trend TV package a while ago, it’s been for hours already and I’ve not been able to access my channels.please rectify this issue. My card number 013981793204

33. I recharged my décoder since 6pm yesterday and nothing yet. Tried calling your customer care but as usual, either the number will not go through or nobody will dignify you with à response.
    If you care at all, below are the details:
    TTV VCR 912559877614 CA 01398185022-8

34. I recharge my decoder since yesterday up till now is now showing . my name is : IKENNA ahaneku my smart card: 01398196094-4 my recharge card: 657506066655.

35. Hi I have attempted to recharge today first with my glo line then with my airtel line but the text response has been this ‘ SMS FORMAT NOT RECOGNIZED . AM IN BENIN. HOW CAN I SUCCESGULLY RECHARGE MY CTL NO IS 01398095077-1.WAITING…..

36. Gd day pls i recharged my ctl on d 18th of nov now itstelling no access of this acct 01398037549-0 pls reply now thks

37. I subscribed since 9am this morning and up till now I see no access (5)
    Reference No
    88882719492

    Customer ID
    01398128657

38. Pls I subscribed 3days ago since morning today Sunday 17th DEC 2017 it has been showing no signal. Its so annoying especially as its yultide season. Pls do smth about it. I live in Benin and my smart car number is 01398199132-9.

39. Good day. Pls wat is happening to ur network, I on my TV yesterday to watch match all I see is no signal up till now. I live in Benin city edo state. My smart card no:01398134963-5. Hope u guys should note this days and kindly add it to my subscription. if I don’t see anything like I will sell off my decorde and go for another network. waiting for ur swift response.

40. Hello, any update? Because I just bought the decoder. How is the service?

41. Good day, I’m Mr Lawani I live in Benin City Ed State, please I need to know if trend TV are having problem. My decoder loss signal since Sunday 17th day of December 2017. Please I need to know so as to know if it’s my decoder that’s faulty. Thanks my contact number 08068025723

42. For some days now, all your channels are not showing. What is the problem? How long will it take you to rectify it? Remember this is holiday and Christmas season.

43. I did subscribed for a single-view one month plan on my CTL but till now, i still see “no access”. I did my payment using quick-teller which i have been using through GTB internet banking since i installed my CTL. my card number is 01398010509-5

44. Please can you rectify my net work. It is displaying standardized system and receives no signal.ALL custumer care lines are not responding. My decoder SN: 01398034056-9. RECHARGED on Dec 13th 2017. Description;- 1031DB1513173054407127901/BILL. Diamond bank

    Please treat as important.
    Compliments.

45. today is 24th of December and my CTl is still not working , since i paid , no signal for over 2 weeks now , now i have nothing to watch for xmas , very poor customer service its like you people are hiding in one room without any office , GOTV Has an office , DSTV but CTl has none , nobody to complain too

46. hi..please your channels are not showing…what is happening..this is the festive season. please address this

47. Please I need your attention. I recharged my CTL for single view since 23rd December but till this moment it is not activated. I need someone to do something fast.
    My card number is 01398182301-9

48. It is sad that Nigeria is a lawless country. That is why you guy have this opportunity to misbehaved. you will provide service for me for one month for, #3250 and the so call network supposed to run for one month and at the end of the month you where nt be able provide the so called service you promise. that is called corruption.. I subscribe on the 28/112017 of which my subscription suppose end by 28/12/17. During this period ur network did not work for about four to five days due to ur poor signal problems and you still went ahead and stop access without removing the days ur network was off Air

49. Pls get some serious football lovers to be working in that ur company if u really want to make it,as am sending this message ur so called worker is supposed to know that the dstv decoder automatically switched to dish tv and he/she should just press the alt key to switch back to ss6 where chelseas match is showing. pls try and talk to them or otherwise replace them with more competent workers,call.me for more info 08068209540 thank you.

50. At midnight ‘ no signal’ is being displayed which frustrates me as some important programs that runs unto midnights are being denied of me. Please help me rectify this issue. Thank. Ugochukwu from Owerri.

51. My smartcard number is 01398201574-8

52. Good day, for the past 5 days I have not been enjoying your services at all as almost 80% of the channels are not showing, please rectify this issue as soon as possible.

53. My name is Anyanwu Ikechukwu from Owerri.Since yesterday night all ur channels has been displaying no signal even till this afternoon in Owerri.Pls help and rectify this problem it has been happening frequently nowadays unlike before.My smartcard nos is 01398208327-4 pls help…….

54. PLEASE HELP ME RECTIFY MINE TOO. I RECHARGED SUCCESSFULLY AND ITS SHOWING ME NO ACCESS. 013981383709. Please ooo. Am in enugu

55. I made a one month subscription yesterday on quickteller platform and till now my decoder is not up. Pls can you work on it. Smart card no is 01398198627-9
    My name is Kingsley Imafidon

56. I made a one month subscription yesterday on quickteller platform and till now my decoder is not up. Please, kindly work on it. Smart card no is 01398198627-9

57. Good day CTL, I subscribed my trend TV decoder yesterday through my mobile app but an still seeing no access for most if the channels just few started showing last night. Plsss help me refresh my card because I want to what Chelsea match tonight plsss this is why I subscribed yesterday can’t afford to miss it.
    And the issue of trend TV being out of signal ifrom 12 midnight till morning is not fair. Please serve us well so we can still have the same trust in you. This my card number : 01398029294-3

58. Mornig ctl
    l subscribed on 21 january 2018. suprisingly l got a text last night that my subscription will expire in the next 3days. Again my ctl decoder is not showing me channels like:
    1. makosa tv
    2. joy sport tv
    3. dubai sport
    4. derald
    please help me update my card.
    card no: 013 9805 8065-1. Am in okirika Rivers state

59. I subscribed for the one month plan but it’s still reading no access. .. 01398060873-4…

60. pls i need ur help 2 mount ctl antenna…08037457542 is my number

61. I subscribed for three months single-view..After one month,the service went off.Up till now it’s still showing NO ACCESS.my Decoder number is 01398214172-6..The recharge voucher pin is 1581 2969 7618..I stay in Abuja..Plz treat as urgent

62. From 11pm “No Signal” is being displayed which frustrates me as some important programs that runs unto midnights are being denied of me. Please help me rectify this issue. Thanks.. Mrs. Christiana Charles from Bende, Abia State. My card no is 01398135882-6.

63. Good morning Mr Thompson, ur customer from Benin edo state. I have a serious signal problem here. I was advised to change my antenna of which I did. buh still showing no signal, and my one subscription is running. pls kindly assist. my smart card no: 01398134963-5

64. Good morning Mr Thompson, ur customer from Benin edo state. I have a serious signal problem here. I was advised to change my antenna of which I did. buh still showing no signal, and my one month subscription is running. pls kindly assist. my smart card no: 01398134963-5

65. I have not subscribed for a year plus, however I bought a 1month plan this evening and I have sent the message as usual to 32811 following the instructions, I am yet to be activated, it’s been almost two hours, what else can I do? Please assist urgently.. Thank u

66. Good evening, I subscribed to the smart card number on the voucher instead of my smart card. How can I get it done

67. Please I subscribed my ctl decoder on february 2018 for 3 months but just this morning it started showing me no access. How do I rectify this because I have an important match to show by 4pm today. please
    card no: 013 9819 9425-7
    Thanks

68. Please mistakenly factory reseted my ctl decoder. How can i reinstal it. ? 08134513253

69. how can I find my smart card number in my ctl decoder

70. helo ctl I have been trying to access my trend TV but to no avail what’s wrong with your station… please you people should serve us better.. this is my smart card number 01398190945-3 Moses from umuahia

71. hello CTL I subscribed my CTL on to have only 22 channels display whereas I know the channels therein is more than 30…the unfortunate part of it is that I have been unable to watch any of the world cup matches at because none of these channels displays it…
    my card number is 01398095330-4
    Please rectify ASAP

72. My decoder is showing no signal for the past 5 hours and later now showing startimes channels. Please rectify. 01398180789-7

73. Please CTL, my trendcorp decoder is only displaying just 28 channels out of the 54 channels that’s there. Both Etv, Z cinema etc are not showing but they are there in the channel list and am in Two months Subscription and there signal Quality are good Above 60% am at Owerri I’m state.
    My decoder details are
    SN: 171201002381
    CAS: B3CCC2D9C4BC92CF
    Please Rectify this issues, am not enjoying this outcome. Thanks

74. I recharged my ctl decorder since yesterday,but up till today it’s still showing me CONAX. Please, what will I do to resolve the issue?

75. I subscribed for one month since on Friday August 3, 2018, up till now I still do not have access to the channels.
    No access 5 is still being displayed. My Smart card number is 01398133140-1. No text message was even received when the Pin was loaded. Kindly Check and help rectify any issues.

    Thank You.

76. My name is ogbemudia from benin city I subscribed for three mounths since on saturday 4, 2018,
    up till now I still do not have access to the channels My Smart card number is
    01398092969-2 . No text message was even received Kindly Check and help rectify any issues. Thank You.

77. My name is ogbemudia from benin city I subscribed for three
    mounths since on saturday 4, 2018,
    up till now I still do not have access to the channels My
    Smart card number is
    01398092969-2 . No text message was even received Kindly
    Check and help rectify any issues. My phone Number is 08068264229 Thank You.

78. Please I bought the CTL of 3150,and I subscribe through text message on the 8th of August but I don’t get reply that it has been activated ,unlike before immediately I get feed back that it has been done so please help me it is showing access denied. This is my decoder number, 01398176006-2 thank you.

79. Please I bought 1 mothn recharge card which I have recharge, I got a message successfully, yet it has not come up still showing no access, it’s been a while I used it though, plz this is smart card number 01398034299

80. I have subscribed over an hour but my subscription is not yet up kindly assist
    Card no is 01398198765-7

81. Please I recharged yesterday 17th on August for 3months using interswitch but till date no access still displays. My no is 01398149389-6. Please help. thank you

82. I don’t know why I you guys can’t even pick your calls when a customer calls to make a complain. Your service is so bad and as old are you guys have been in the business should be doing better than this. For over 3 months now I can’t watch anything in the afternoon only night. Wprse case is that there’s no compensation for all these disservice that you do to your customers. Please you guys should either fold up or begin serve the customers better. Since you guys will not pick my call, my decoder number is 01398201706-6. Help me fix this issue because for over 3 months now I’ve not been getting any value for my money at all.

83. I don’t know what’s wrong with my decoder since yesterday.. It was showing no channels
    Even my neighbors the same thing.. What’s going on?

84. Good day CTL
    My decoder signal just fanish in Port Harcourt ,please you guys should do something.
    My card no 01398165679-9

85. Good day CTL
    My decoder signal just fanish in Port Harcourt ,please you guys should do something.
    My card no 01398165679-9

86. i recharge through the card but and it’s showing no access…. can u guys pls do something because i want to watch manU match (01398181357-2) dats decoder no

87. Good evening.Please i recharge my ctl since friday and is still showing me no chanels not even no acess.013 9813 8377-4

88. Evening.please help oooo.i recharge since friday but is showing no chanel not even no acess.

89. Is seems CTL has crashed, you people cannot even here people’s compliant, signal disappeared since four days ago you guys cannot even fix it, this is the highest irresponsibility I have seen, this is fraud because most people subscription is running.

90. Please there have been no signal since Saturday here in Onne. What’s the problem cause this is affecting my Bar

91. hi please somebody should help what is happening to CTL? it started with no access later it come with different unknown channels later after researching the channels it comeback to normal now their is no single channel found since last week till now, is it that CTL has crashed or they are out of business what is going on, my subscription is just new and i have only use two days before the problem started is this a kind of fraud.

92. since last week Saturday (05/10) my decoder stopped working it has been shown the antenna error sign. what is the issue.

93. pls my ctl decorder have been showing no signal since one month now pls you guys should do something

94. My decoder has been shown no signal since this morning November 2nd and I have not been able to watch a match, what’s going on? Please you guys should do something quick. I just subscribed 4 days ago

95. Same here. I live in Benin but no signal till now since Saturday morning. Have you got signal?

96. Anybody living in Benin that has ctl signal here? Please signify

97. I’m having the same problem with my decoder since Saturday November 2nd, and the most annoying part is that when I call their customer service number, they never pick up. it’s obvious they know nothing about customer relations, they should at least have the decency to tell their customers what’s happening, not operating a kangaroo, faceless organization..

98. pls I really need to subscribe my channel and I need to do it online because I need to watch tonight’s game

99. please call me on this number when you get my text because I need to subscribe this night 08033903625

100. Pls I Want CTL To Rectify This Issue Of Poor Service Because It Is Very Annoying.This Behavior Can Make People Discard Their Product And Services.If They Are Shutting Down, They Should Let Us Know And If They Have Issues, They Should Rectify Them As Soon As Possible.They Have To Learn Customer Service.