CTL Customer Care Number and Contact Details


Communcation Trends Limited (CTL) TV is one of the standing oldest Television service Cable. Majority of people don’t know about these decoder but the truth is that it still serving Nigeria to the fullest. The decoder price and subscription price is very affordable and they now have top channels you are searching for in other television decoder.

CTL

 

Communication Trends Limited is still serving Nigerian’s at their best till today and still ready to service Nigeria wit their best having the dream of making the best Nigeria decoder in the nearest future. On these post are phone numbers you can use in getting reach to CTL customer care for complaints and request in case if you are having problem on your Communication Trends Limted decoder or problem regarding subscription.

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CTL Customer Care Service

Address: Communicaon Trends Limited House, 206/208, Aba Express way, P.O. Box 6100, Port Harcourt
Port Harcourt,Port Harcourt,Nigeria – 654678

Customer Care Number: 08104631617 or 08058736388, 234 84 237808, 0802 87363888

Email[email protected]

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With the numbers above you can easily get connected to Communication Trends Limited CTL customer care for assistant, if need immediate assistant you can drop your comment below.





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105 Comments

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  1. Elizabeth Iyamu-Ojo

    Good day,

    I subscribed online for CTL at about 8pm on the 12th of January this year and was pleasantly surprised that I could recharge online. Today is 27th of the same January and my TV is showing me ‘no access’ please is the N3,150 subscription now for two weeks cos I have only used it for 15 days.

    Please correct this issue Asap cos I have programs I watch. My decoder no is 013 9814 9780-7.

    1. VICTOR

      please i subscribed online just few hours ago but i have not been reconnected my IUC NO IS 01398195168-7

  2. Elizabeth Iyamu-Ojo

    Sorry it is 013 9814 8780-7

  3. Osayuwamen Asemota

    I’m also having the same issue. Is it a general issue or what?? Pls rectify my decoder 01398175770-4
    Thanks

  4. Please i did a month subscription of 3150 onthe 7th of feb 2017 and i was changed for got the massage that it worked but it hasn’t reflected on my decoder… Please rectify

  5. Please i did a month subscription of 3150 for trendtv onthe 7th of Feb 2017 and i was charged for it, i got a massage that it worked but it hasn’t reflected on my decoder…. Please help rectify

  6. My decoder 01398035489-1

  7. Iyke Odoemelam

    I am one of your customers with smart card no. 0138182357_1. I subscribed since the morning of today and my pay voucher no is 581687826776CA for one month. Up till now it is still reading no access in some channels. Please can you rectify the problem. I am in Umuahia, Abia State. The name is Iyke Odoemelam

  8. Thompson Akureh

    Good day,
    my name is Thompson. I made a mistake as I was typing my card number while trying to subscribe my Trend TV through quickteller mobile app and I did a 3 months subscription.
    Card number: 013981966206
    Error number: 01398196620
    Transaction ref number: 999902390940

    Would be grateful if the mistake is corrected as soon as possible.
    Thank you.

  9. Nwankwo Kingsley

    Please I subscribe since yesterday with my mobile app it went, even said success full with REF 1031FC1490211657156428 and up till now is not working my ctl number is 01398185031-9 please help me out from Enugu.

    1. Thompson

      maybe you made a mistake when you were typing your card number. Call Quickteller customer service on 0700 906 5000 and make this complain, I’m sure they can help you.

  10. Emeka Eze

    Please can u show the F1 Australian grand pix tomorrow being Sunday the 26th of March 2017 please..thanks Emeka from Enugu…

  11. Rufus

    Hello is there any problem with ur service around Abuloma axis because there had not been service since Thursday last week. Thank you.

  12. michael obi

    i just subscribed for a month single view , 3150 , and its still showing me no access???? ID no 01398197164-4

  13. Okorie Sunday

    Hello Sir,
    Greetings. Please I did one month subscription online through quickteller around 12noon today but this is 5:40pm in the evening, it hasn’t reflected yet.
    I got a message from quickteller instantly that my transaction was successful. So sir I don’t really know what the problem is why it hasn’t reflected yet, please help me and look into it.
    Below is the message I got from quickteller:
    “TrendTV payment of NGN 3,150.00 for 01398144695 was successful. REF: 888812855451”

    1. Thompson

      Hello Mr Sunday, if you check the SMS sent to you by quickteller you will notice that the smart card number you subscribed is incorrect. Call quickteller on 07009065000 to resolve the issu.
      Thompson 07032512306

  14. Okorie Sunday

    Hello Sir,
    Greetings. Please I did one month subscription online through quickteller around 12noon today but this is 5:40pm in the evening, it hasn’t reflected.
    I got a message from quickteller instantly that my transaction was successful. So sir I don’t really know what the problem is why it hasn’t reflected yet, please help me and look into it.
    Below is the message I got from quickteller:
    “TrendTV payment of NGN 3,150.00 for 01398144695 was successful. REF: 888812855451”
    Thanks as I am looking forward to hearing from you soon.

    Sunday.

  15. Okorie Sunday

    Please my smart card number is below:
    01398144695-1

  16. kelechi iwu

    I subscribed for one month yesterday and could not have access to your channels up till now except for CNN which came up early hours today.I also got your reply message that it was successful. Pls am worried. I am kelechi from woji porthacourt.

  17. Okoro Ekene

    Hello sir I subscribe for one month from my diamond account and it sent me a massage that shows that it was successful but till now am unable to access any channels . please sir kindly look in to the matter below is my card number.
    013981908950

    Okoro Ekene from Umuahia

  18. George

    Hello, I subscribed for a month single view since yesterday. I didn’t get any sms notification to confirm the subscription and my decoder still displays no access.
    Card number: 01398168361-1

  19. chibueze nwokafor

    Good day ctl nigeria my name is chibueze one of your customer, we are
    experiencing a very big challenge on your network here in enugu, the
    number one problem is that there is always a delay in televising of
    matches and this is causing me to be losing many of my customers once
    there is a delay some of them will not have patience so that the
    particular match which they came to watch, might be switch over to
    start viewing the match, and it will cause many to go and be searching
    for where they will watch the match with somebody using DSTV this is
    affecing us very badly here in enugu most especially when there is an
    important match please you people should do something about this
    seriously, just as i said before is making me to be losing my
    customers some will not even like to come again because of the
    problem.

  20. AGUNBIADE Pius

    FRUSTRATION IN SUBSCRIBING

    I bought a one month single view from one of your accredited dealers in Benin today 5/8/2017.

    I noticed Two(2) digits out of the pin looks as if they are joined together. Other numbers/digits of the pin on the card are clearly written. I have tried with various options non has worked.

    All effort to reach your mobile numbers failed. All the Libes are switched off.

    Please assist me.

    Thanks.

  21. Abdul

    We can not get new decoder to buy at your Abuja office. The scarcity is creating serious problem for would be subscribers.
    Some unscrupolous dealers are taking advantage of the situation by wanting to sell refurbished ecoder for 18K.
    Please do he needful to ensure the availability of your decoders in Abuja.Thank you.

  22. Joel

    Can CTL work in Ughelli, Delta State? if so, I want to buy the decoder and subscribe now.

  23. mark

    Pls I want to know whether CTL is working in Asaba Delta state.I need to get the decorder if it is working.pls reply.thanks

  24. Isaac

    I stay in Kubwa, Abuja. For more than one week now, I’m only receiving 12 channels.I have done auto scan; yet no change. Please what is going on?

  25. jaja

    plzzz our signal here is bad….signal reads
    98%…quality reads
    90,80,93,95..bt still yet is cracking heavily… so
    frustrated now..
    confused

  26. Omats

    need a dual view Ctl decoder. how can I get it. I’m in delta state.

  27. Ernest

    Same Old Problem Using CTL Decoder

  28. Dexree

    what are the areas your network covers in Lagos State so as to enable me know if i can get your decoder here in Igando. Thanks as i await your reply

  29. Osita

    I subscribed online by 5.27am on the 27th of September when it showed my subscription will expire in 3 days time. I am suprised that it is showing me no access. My card number is 013981909883
    Osita
    Umuahia

  30. I subscribed to the trend TV package a while ago, it’s been for hours already and I’ve not been able to access my channels.please rectify this issue. My card number 013981793204

    1. Nicholas Ogbonna

      Hello, any update? Because I just bought the decoder. How is the service?

  31. Alexander

    I recharged my décoder since 6pm yesterday and nothing yet. Tried calling your customer care but as usual, either the number will not go through or nobody will dignify you with à response.
    If you care at all, below are the details:
    TTV VCR 912559877614 CA 01398185022-8

  32. ikenna ahaneku

    I recharge my decoder since yesterday up till now is now showing . my name is : IKENNA ahaneku my smart card: 01398196094-4 my recharge card: 657506066655.

  33. OSAGIE aiwerioghene

    Hi I have attempted to recharge today first with my glo line then with my airtel line but the text response has been this ‘ SMS FORMAT NOT RECOGNIZED . AM IN BENIN. HOW CAN I SUCCESGULLY RECHARGE MY CTL NO IS 01398095077-1.WAITING…..

  34. ASHA ONORI

    Gd day pls i recharged my ctl on d 18th of nov now itstelling no access of this acct 01398037549-0 pls reply now thks

  35. Arinze

    I subscribed since 9am this morning and up till now I see no access (5)
    Reference No
    88882719492

    Customer ID
    01398128657

  36. Mr sunny

    Pls I subscribed 3days ago since morning today Sunday 17th DEC 2017 it has been showing no signal. Its so annoying especially as its yultide season. Pls do smth about it. I live in Benin and my smart car number is 01398199132-9.

  37. Mr bodex

    Good day. Pls wat is happening to ur network, I on my TV yesterday to watch match all I see is no signal up till now. I live in Benin city edo state. My smart card no:01398134963-5. Hope u guys should note this days and kindly add it to my subscription. if I don’t see anything like I will sell off my decorde and go for another network. waiting for ur swift response.

  38. Efosa Lawani

    Good day, I’m Mr Lawani I live in Benin City Ed State, please I need to know if trend TV are having problem. My decoder loss signal since Sunday 17th day of December 2017. Please I need to know so as to know if it’s my decoder that’s faulty. Thanks my contact number 08068025723

  39. Chuks Eboka

    For some days now, all your channels are not showing. What is the problem? How long will it take you to rectify it? Remember this is holiday and Christmas season.

  40. Alika Chuks

    I did subscribed for a single-view one month plan on my CTL but till now, i still see “no access”. I did my payment using quick-teller which i have been using through GTB internet banking since i installed my CTL. my card number is 01398010509-5

  41. Albert Orji

    Please can you rectify my net work. It is displaying standardized system and receives no signal.ALL custumer care lines are not responding. My decoder SN: 01398034056-9. RECHARGED on Dec 13th 2017. Description;- 1031DB1513173054407127901/BILL. Diamond bank

    Please treat as important.
    Compliments.

  42. michael Obi

    today is 24th of December and my CTl is still not working , since i paid , no signal for over 2 weeks now , now i have nothing to watch for xmas , very poor customer service its like you people are hiding in one room without any office , GOTV Has an office , DSTV but CTl has none , nobody to complain too

  43. uche

    hi..please your channels are not showing…what is happening..this is the festive season. please address this

  44. Agu Chielozonam Emmanuel

    Please I need your attention. I recharged my CTL for single view since 23rd December but till this moment it is not activated. I need someone to do something fast.
    My card number is 01398182301-9

  45. Mr bodex

    It is sad that Nigeria is a lawless country. That is why you guy have this opportunity to misbehaved. you will provide service for me for one month for, #3250 and the so call network supposed to run for one month and at the end of the month you where nt be able provide the so called service you promise. that is called corruption.. I subscribe on the 28/112017 of which my subscription suppose end by 28/12/17. During this period ur network did not work for about four to five days due to ur poor signal problems and you still went ahead and stop access without removing the days ur network was off Air

  46. George

    Pls get some serious football lovers to be working in that ur company if u really want to make it,as am sending this message ur so called worker is supposed to know that the dstv decoder automatically switched to dish tv and he/she should just press the alt key to switch back to ss6 where chelseas match is showing. pls try and talk to them or otherwise replace them with more competent workers,call.me for more info 08068209540 thank you.

  47. Ugochukwu Ikpefu

    At midnight ‘ no signal’ is being displayed which frustrates me as some important programs that runs unto midnights are being denied of me. Please help me rectify this issue. Thank. Ugochukwu from Owerri.

    1. Ugochukwu Ikpefu

      My smartcard number is 01398201574-8

  48. Good day, for the past 5 days I have not been enjoying your services at all as almost 80% of the channels are not showing, please rectify this issue as soon as possible.

  49. Anyanwu Ikechukwu

    My name is Anyanwu Ikechukwu from Owerri.Since yesterday night all ur channels has been displaying no signal even till this afternoon in Owerri.Pls help and rectify this problem it has been happening frequently nowadays unlike before.My smartcard nos is 01398208327-4 pls help…….

  50. DIKE JEFFERSON

    PLEASE HELP ME RECTIFY MINE TOO. I RECHARGED SUCCESSFULLY AND ITS SHOWING ME NO ACCESS. 013981383709. Please ooo. Am in enugu

  51. Complain

    I made a one month subscription yesterday on quickteller platform and till now my decoder is not up. Pls can you work on it. Smart card no is 01398198627-9
    My name is Kingsley Imafidon

  52. Kingsley Imafidon

    I made a one month subscription yesterday on quickteller platform and till now my decoder is not up. Please, kindly work on it. Smart card no is 01398198627-9

  53. Nelson

    Good day CTL, I subscribed my trend TV decoder yesterday through my mobile app but an still seeing no access for most if the channels just few started showing last night. Plsss help me refresh my card because I want to what Chelsea match tonight plsss this is why I subscribed yesterday can’t afford to miss it.
    And the issue of trend TV being out of signal ifrom 12 midnight till morning is not fair. Please serve us well so we can still have the same trust in you. This my card number : 01398029294-3

  54. wisdom lawrence

    Mornig ctl
    l subscribed on 21 january 2018. suprisingly l got a text last night that my subscription will expire in the next 3days. Again my ctl decoder is not showing me channels like:
    1. makosa tv
    2. joy sport tv
    3. dubai sport
    4. derald
    please help me update my card.
    card no: 013 9805 8065-1. Am in okirika Rivers state

  55. Paul Ekeasi

    I subscribed for the one month plan but it’s still reading no access. .. 01398060873-4…

  56. ubah christian

    pls i need ur help 2 mount ctl antenna…08037457542 is my number

  57. Echere Success

    I subscribed for three months single-view..After one month,the service went off.Up till now it’s still showing NO ACCESS.my Decoder number is 01398214172-6..The recharge voucher pin is 1581 2969 7618..I stay in Abuja..Plz treat as urgent

  58. Christiana

    From 11pm “No Signal” is being displayed which frustrates me as some important programs that runs unto midnights are being denied of me. Please help me rectify this issue. Thanks.. Mrs. Christiana Charles from Bende, Abia State. My card no is 01398135882-6.

  59. Mr odemwingie

    Good morning Mr Thompson, ur customer from Benin edo state. I have a serious signal problem here. I was advised to change my antenna of which I did. buh still showing no signal, and my one subscription is running. pls kindly assist. my smart card no: 01398134963-5

  60. Mr odemwingie

    Good morning Mr Thompson, ur customer from Benin edo state. I have a serious signal problem here. I was advised to change my antenna of which I did. buh still showing no signal, and my one month subscription is running. pls kindly assist. my smart card no: 01398134963-5

  61. Lawrence

    I have not subscribed for a year plus, however I bought a 1month plan this evening and I have sent the message as usual to 32811 following the instructions, I am yet to be activated, it’s been almost two hours, what else can I do? Please assist urgently.. Thank u

  62. Good evening, I subscribed to the smart card number on the voucher instead of my smart card. How can I get it done

  63. Chukwuemeka Christian

    Please I subscribed my ctl decoder on february 2018 for 3 months but just this morning it started showing me no access. How do I rectify this because I have an important match to show by 4pm today. please
    card no: 013 9819 9425-7
    Thanks

  64. bright

    Please mistakenly factory reseted my ctl decoder. How can i reinstal it. ? 08134513253

  65. SANCTUS

    how can I find my smart card number in my ctl decoder

  66. moses

    helo ctl I have been trying to access my trend TV but to no avail what’s wrong with your station… please you people should serve us better.. this is my smart card number 01398190945-3 Moses from umuahia

  67. Nkem

    hello CTL I subscribed my CTL on to have only 22 channels display whereas I know the channels therein is more than 30…the unfortunate part of it is that I have been unable to watch any of the world cup matches at because none of these channels displays it…
    my card number is 01398095330-4
    Please rectify ASAP

  68. Terry Imasuen

    My decoder is showing no signal for the past 5 hours and later now showing startimes channels. Please rectify. 01398180789-7

  69. Ikechukwu Nwanosike

    Please CTL, my trendcorp decoder is only displaying just 28 channels out of the 54 channels that’s there. Both Etv, Z cinema etc are not showing but they are there in the channel list and am in Two months Subscription and there signal Quality are good Above 60% am at Owerri I’m state.
    My decoder details are
    SN: 171201002381
    CAS: B3CCC2D9C4BC92CF
    Please Rectify this issues, am not enjoying this outcome. Thanks

  70. Okpala Ebube

    I recharged my ctl decorder since yesterday,but up till today it’s still showing me CONAX. Please, what will I do to resolve the issue?

  71. Omosere Endurance

    I subscribed for one month since on Friday August 3, 2018, up till now I still do not have access to the channels.
    No access 5 is still being displayed. My Smart card number is 01398133140-1. No text message was even received when the Pin was loaded. Kindly Check and help rectify any issues.

    Thank You.

  72. ogbemudia

    My name is ogbemudia from benin city I subscribed for three mounths since on saturday 4, 2018,
    up till now I still do not have access to the channels My Smart card number is
    01398092969-2 . No text message was even received Kindly Check and help rectify any issues. Thank You.

  73. ogbemudia

    My name is ogbemudia from benin city I subscribed for three
    mounths since on saturday 4, 2018,
    up till now I still do not have access to the channels My
    Smart card number is
    01398092969-2 . No text message was even received Kindly
    Check and help rectify any issues. My phone Number is 08068264229 Thank You.

  74. Cyril

    Please I bought the CTL of 3150,and I subscribe through text message on the 8th of August but I don’t get reply that it has been activated ,unlike before immediately I get feed back that it has been done so please help me it is showing access denied. This is my decoder number, 01398176006-2 thank you.

  75. alex

    Please I bought 1 mothn recharge card which I have recharge, I got a message successfully, yet it has not come up still showing no access, it’s been a while I used it though, plz this is smart card number 01398034299

  76. Excel

    I bought a recharge pin online and I’ve been trying to subscribe but it keeps saying “scratch card has a checksum error. My decoder number is 249119412161.

  77. Azubike Monday

    I’m Azubike with new decoder SN: 171201002056, CAS 1AFC9C5BA751469A. & I live in Warri, Delta state. Since I recharged 2wks ago more than 8 stations has no signals & 8 stations have signal but does not show. I’ve scan but nothing changed, only 21 stations showing. Stations without signal are NAT GEO WLD, TVC NEWS, ESPN, RTM, EWTN,HBO, ABN, CNN, TBN. The ones with signals & do not show are DBS, NTA, MERCY TV, MBC ACTOR, NBC 4..Pls I want all stations that was why I bought CTL decoder.

  78. Elugwara Collins

    Good morning ctl, my name is Collins. I bought your one month single view yesterday, I have loaded it almost three times without any successful reply.i have made some attempts calling yourcustomercenter but to no avail.This is not acceptable at all

  79. Monday Irivboje

    Good day sir, since last night 16th October my decoder has been showing NO SIGNAL. Is the problem from you guys or from my end? My subscription is still running and my card number is 01398145249-6. Please do give my complaint an attention. Thanks

  80. Nicholas Ayo

    Good morning Sir please what is happening to my zee world channel from 11:50pm everyday it’s starts showing Gotv advertisement so kindly inform me what is going on

  81. Nicholas Ayo

    Good morning Sir please what is happening to my zee world channel from 11:50pm everyday it’s starts showing Gotv advertisement so kindly inform me what is going on my card number is 01398115783-0 thanks

  82. Engr. I. B Omorede

    Me I don de vex already, am Engr. I. B. Omorede and I subscribed since last night, I have to watch my team beat Man. U today but my sub is still showing No Access till now, how do I go about it and pls all your numbers are nor going thru, don’t even know the official TrendTv website to complain to.

  83. Richard

    Since I subscribed my CTL it has been cracking and showing no signal, this is almost two weeks now.

  84. Jacob Osamudiamen

    Plsz am Mr Emma from Benin I subscribe my CTM since Thursday last week it started showing buh just yesterday it showing No access it supposed to a month sub no a week My card no is -01398149224-5

  85. David Erikowa

    Pls I subscribe CTL on d 3/11/18 and is still showing no access. Pls kindly reconnect. My smart card number is 013 9813 3978-4

  86. Ukamaobong

    Is ctl still showing live matches, because I couldn’t watch my team last weekend and last week league cup

  87. Osas Osaro

    Is it possible to recharge CTL decoder by buying CTL recharge PINs in the form of recharge card? If so, plz help with a step by step detail of how.
    Many thks
    Osas

  88. James

    My recorder always off and on it’s self when I watch it with generator what will be the cause of it ? Thanks but soo frustrating

  89. samuel

    I was asked to subscribe my aunt decoder and I made a mistake in the smart card number
    please how can I retrieve it before she finds out and kill me

  90. Richy

    Can I still recharge my CTL?

  91. Engnr Promise Owuala

    I am a valuable customer to the ctl cable network,, but these days the poor service,, the inability to show all the matches is becoming unbearable to me,, I need an answer to the poor Network on sports channels, or I may stop subscribing honestly. Check my card information (01398207407-5) I am a valuable customer. Am expecting a feedback via my email address.

  92. Lucky idehen

    I have subscribed since morning and voucher was assigned to the smart card successfully. Entitlement was to tell smart card 01398094896 yet none of the station is showing.
    This is smart card no. 01398094896-5
    Please kindly assist to resolve the issue.
    Thanks

  93. Adesida Adebusuyi

    I recharge my decoder with smart card number 01398206493-6 with card pin number 566725836658 batch number JCTLSV1841482439 ON THE 8TH DECEMBER, 2018 BUT YET TO BE ACTIVATED.

  94. Gold Odinaka

    Hello CTL!My name Is Gold Odinaka.I am a valuable customer of CTL since 2005.I have noticed the absence of important channels like Emmanuel TV and Sport24. Emmanuel TV has been a source of upliftment for my family and its absence in the decoder since November 2018 is worrying . Please rectify this problem as soon as possible.CTL should also improve on the coverage of football matches.My smart card number is 01398124076-8.Waiting for reply. Thank you.

  95. Shittu

    Please does CTL works in Asaba Delta state?

  96. Omorodion Joshua

    My name is Omorodion Joshua, i paid for ctl one month single view subscription two days ago through my bank mobile app, and till now it has not reflected. Below is my cas number n d payment reference number. Please help me to rectify it asap. Thanks.
    CAS: E205D791ADB5F94D
    REF: 12242599889159
    Phone no: 08073603428

  97. Kelvin Ugbesia

    Hello sir
    I subscribed my ctl for over 3 days now it’s still showing no access and I got a confirmation SMS that voucher has been sent to my card successfully,
    Smart Card number: 01398139119-9
    Pin:505272867962
    Thank you

  98. nkem

    Please I need your attention. I recharged my CTL for single view since Friday 19 April 2019 and I v not got feedback, but till this moment it is not activated. I need someone to do something fast.
    My card number is 01398034686-3.and it only show 21 channel pls help me and refresh it.thank

  99. Kelvin

    I don’t understand, my channels just went AWOL and shows no signal while I subscribed on 18th of April. Please do something fast because I trade with this cable and my customers won’t be patient. My card number is 013 9804 099-5 (CTL)

  100. Dunu Stanley Nnamdi

    For a week my decoder has been showing 11 channels and the rest signify no signal. I try to auto scan it to know what the other channels can be fixed. The remaining channels disappeared only showing 11 uninterested channels since 3 days now.
    This my number is 013 9817 8906-1
    I am from Enugu

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