How to clear E-16 error on GOTV

After renewal of your GOTV subscription you mighty like run into issues of E-16 error which will prevent some or all the channels from working. In such situation, you need to clear the E-16 error code manually to be able to start watching your GoTV channels. Follow the below step to clear E-16 error on GOTV.

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This Post is Last Update November 9th, 2018

Gotv no subscription display - How to clear E-16 error on GOTV


How to clear the E-16 error on GOTV

To clear the E-16 error on your screen after renewal, simply send a text.
Type RESET(space) first ten digits of your IUC number and send to 4688.e.g RESET 1234567890 to 4688 while your decoder is powered.

If you are still having problem watching GOTV channels after clearing the E-16 errors of finding it difficult to clear the error code then visit GoTV Customer Care Phone Number & Contact Details to contact GOTV direct or leave a comment with your iuc number below, we will contact the customer care on your behalf and make sure your GOTV start working proper.


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    4601637204. Please help me clear my E-16 error. I’ve used all means to clear it but not working still

  2. Okoye Hope

    I did a monthly subscription of 1900 but the error code is still on though the decoder was not powered when i paid,but afterwards when it was powered the error code was still showing. Pls how do I correct this? My IUc is 4620946502. Thanks

  3. chikezie chikodi owen

    chikezie owen I subscribed I did not receive alart and I can’t access any channel yet please 4613901397 I subscribe 2100. the transaction showed successful. please help

  4. bamisile oluwaseun

    Pls can u kindly help me some channels ar nt showing again even Africa magic yoruba 2019550003 is my code

  5. Patience

    I registered since 3/Aug/ still getting E16 error..please help me clear it.iuc 2022217001.thanks

  6. VTpass

    No more error codes while subscribing, renewing and paying for you GOtv with

  7. Patrick Isoghie

    please I subscribe using my Stanbic ibtc bank mobile app and is still not showing i sub for gotv lyte my IUC no is 4623600982. Patrick is the name

  8. Yusuf Wasiu

    Please i subscribe my got since last 3weeks now and is showing E16or E32 on the screen please and please clear it for me since 3weeks now i subscribe #1,900

  9. daniel esenakife

    please i subscribed using fidelity app since yesterday 30/10/2017 have sent a message to 4688 it is not still showing please this is my iuc number 2028821877

  10. Esan grace

    Please I made a subscription through quickteller since yesterday and my gotv is not showing telling me my subscription has expired or I should upgrade. Pls this iS my IUC no….. 4601614538

  11. Jeffrey Aganbi

    Pls I subscribed using the quick Teller today 20th December and I am yet to enjoy the service. My IUC no is 2003018090

  12. Suzan

    Please I subscribed 24 December the error 16 still shows IUC code is 2022163454

  13. kc paul

    Pls i scribed on the 22nd of December, with total charge of 3,900… And up till now my gotv isn’t working.. Pls i need an urgent reconnection. .pls my iuc 2019157779

  14. Dapo odofin

    Clear error code E16 7013548974

  15. Omonigba Sofir

    I paid for GoTV Value of N1,350 but my decoder still showing E16 error.

    IUC No 2003691495
    Phone No 08065224539
    Name: Omonigba Sofiru

  16. Mona

    This is my ICU number 2028833462 I subscribed and it’s my working

  17. david Ikechukwu

    pls my IUC number is 4622275615 i subscribed my gotv on the 25 of last month and upto date my decoder is still showing subscription expired,i’ve tried clearing manually but the error is still showing

  18. Emmanuel

    Hello, please help me solve the problem I’m facing with my decoder. I already subscribed from my mobile banking app and debited. I went back to my Gotv account and found nothing there(my decoder number is 4620948104). I’ve tried clearing Error 16 and still not working.

    1. iheshiulor chinonye

      Pls help me clear error codes, IUC NO: 4613601158

  19. Choma

    Please my channel 29 is not showing after subbcribin 2022165062

  20. Ohunene Isiaka

    please help me clear D error code E:16, IUC: 2028757021. I can’t watch most of the channels after subscription always

  21. Igwilo Emmanuella

    I subscribed my GOtv account through my diamond mobile account since four days now and is still not showing. plz do something about it. My iuc number is 4622955378

  22. Akinlade Olasunbo

    I can’t watch big brother on my gotv plus and it bad that there’s only one contact number. My icu number is 4623469177

  23. obina

    help me clear D error code E:16, IUC: 4623336421 I can’t watch all the channels after subscription

  24. Ezeh Francis chidiebere

    Some channels are off on my gotv. Please help me clear the error code. 2015888904

  25. Azojiri Godspower

    I subscribed my gotv for gotvplus plane on Thursday last week but since yesterday it has refused to show saying my subscription has expired. Iuc number 2028761423. Please help me resolve it.

  26. BomaPatrick Nwanna

    GD afternoon, I am having this issue as well. I have attempted the RESET but E16 error still showing up. Kindly assist IUC. 201744257

  27. kolawole abiodun

    I am having issue channel 29 is not showing on my decorder please help me this is my iuc number 2021899146


    I subscribe 1250 yesterday evening for my dad but it’s still bringing error code. I paid through online banking. IUC NUMBER :7004971446

  29. Kings

    Please help me out. Not working. Iuc 2019225419

  30. Gabriel Owoicho

    Dear Customer Service,

    MY IUC NUMBER IS 4613488216 AND MY PHONE NUMBER IS 08052811275.

    Gabriel Owoicho

  31. Okechukwu Ozue

    My channel 29 is not showing
    iuc number is 2022345494.

  32. Agboade Tayo

    I subscribed 1350 on for the past 4 days and is not working through wema bank banking… .. pls kindly help am tired of this …iuc no 7017789734…
    Phone no…08142721702

  33. Jaulani

    I hv tried n tried to get rid of the error code bt all to no avil, please get rid of it below is my iuc number

  34. igba matthew

    please help me clear my e16 error. my iuc number is 2029113546

  35. oyapidan

    hello, i made a payment to my Gotv on 2018/05/09 and is not working. pls i will be glad to fix it for me, this is the iuc number 4601638246. thanks

  36. oyapidan

    i made a payment to my Gotv on 2018/05/09 and is not working. pls i will be glad to fix it for me, this is the iuc number 4601638246.

  37. falaye daniel

    please help clear error code. I have paid and this error stll exist. my IUC no 2021830759

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