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Gotv customer care phone number and contact details

This article contains GOTV customer care phone number and contact details for easy reach to Gotv

Gotv customer care


GOTV is now the leading media organization in Nigeria currently, GOTV has nothing less than 700,000 Active Nigeria users/subscribers. Due to the heavy usage of GOTV in Nigeria one might run into some issues that required Contacting GOTV customer care center for proper and immediate assistant. In case you are having any issues with your GOTV subscription, channel list, error code or any other issue you need to call the customer care assistant. Check below for GOtv customer care phone number and contact details so you contact them for immediate assistant. This is the reason why we decided to give out their direct contact details here on informationhood.

: Gotv Subscription Plans And Rates 2016

GOTV Customer Care Phone Number And Contact Details

The fastest way to contact GOtv customer service is by calling their customer care number, but note that you will charge at the normal calling rate.

GOTV Customer Care Phone Number 08039044688

Another good way of contacting GOTV is with email, if you could be patient enough to wait for 3-4 hours then you can use the email method in contacting GOtv.

GOTV customer care email address: [email protected][email protected]

You can also contact Gotv via their twitter account

GOTV twitter

GOTV facebook

GOTV website
With these details above you can contact gotv but the easier way informationhood recommended is contacting the GOTV through the customer care number where you can possibly ask any question and get immediate respond. You can drop your comment below if need urgent assistant.

Check our recent post on: GOTV Watch October 2016 Free is Not Working – Was it lie or What?

GOTV customer care service respond rating  is fast as 85%.

Gotv Call Answering Rate
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  1. Hello,I was able to recharge my G0tv subscription through flash me cash but now I can’t access telemundo,and g-world,i want it back on my gotv,what do I do?

  2. Hello,pls ℓ have been getting these code on my Gotv decorder,”PIN blocked!,pin code locked,pleace contact the Gotv call center”this is my gotv card number 2003662991.

  3. Hallo…I paid for gotv lite yesterday and its not working…

  4. Good morning can you pls help forward this complain to the customer Care. Having calling d line provide via here and no one is picking in which am bin charge for it .av subscribe since Monday evening but an still yet to b reconnect back. Kindly help out. Iuc code is 4601516237. Thanks

  5. I dont know if the problem is from GOTV management or the customer care representative are just been lazy to pick up the call. i called your customer care line (08039044688) to lay a complaint and i was placed on music and advert on my own airtime for 10min 2 seconds. i mean this is so so so bad. now my anger is why should i spent almost 500 naira to lay a complaint? i am a regular pay customer for God sake. pls reply

  6. pls reactivate my iuc number 4613350177, I recharge this afternoon but am unable to view. my name is jehian E

  7. I also received the same oo Gotv, haba mine too expired 17/10/16 with iuc 2016121768

  8. If you people’s new method of stealing is to lie about promo then grateful b informed that I will never subscribe to ur gotv again at least NTA ,Channels AIT is for free online 419 like you that is too cheap for you fools to lure people to subscribe till September to get October free, and you just lost one major customer who feeds your sorry ass

  9. I received a message that I’ve earned a month bonus this October because I stayed on till Sept. Ending on Gotv. This is because my subscription supposed to end today 17th October. But now I can not watch. My Gotv kept telling me error and ni subscription. I called customers care no response. WHAT A FRAUD.

  10. Good morning Gotv service unit, my iuc no.2018706966, my name is Michael John Peter I was suppose to be given one month free subscription if recharge up til the months September which my own subscription expired on the 15sept2016 and Bonus for the month October has not being given, I don’t why

  11. Kindly reconnect with my iuc number 4613063721 pls

  12. Morning, my GOtv has not been working for the past 2 months not showing at all, just the red light on, no further movement, and more so I don’t know any of your offices closer to me so dat I can rectify or change it

  13. Morning, my GoTV decoder has not been working for the past 2 months, only the red light comes up n stops at that point and I don’t know any of your office address so that I can make a change or rectify the decoder, thank u

  14. osilaru sunday emmanuel

    Hello my name sunday emmanuel my gotv subscription is not yet activated becos i subscripe yesterday uptill now d decoder is not IUC-4601684251

    1. Currently working on your complaint, it will start working shortly. Thanks for your understanding.

  15. Hello, my name is Nathaniel. I suscribed for GoTV and yet the E-16 error code will not go away. By the way, the transaction was successful. IUC NO: 2022038045.
    Kindly help resolve the problem as soon as possible, waiting!!!

    1. Have you tried clearing the error code yourself? Learn how to clear the error-16 code here

  16. Hello Information Hood, please My name is Ekpeti Collins and my IUC NUMBER IS 4601781380 i subscribed my GO TV this evening and its not working please you guys should fix it immediately else i will trow it out of my house first thing tomorrow morning, because this kind of error is becoming too much.

    Thank you.

    1. We will forward your complaint to the GOTV customer service now.

  17. All the recent complaint has been forwarded to the customer care center and currently in progress…. All of your complaints will be solve shortly and your GOTV will start working proper soon if your subscription was successful and currently active. Thanks for your understanding.

  18. my name Fagbemi. with iuc 2019287017 i made subscription this afternoon and my gotv still display error16 l have tried to clear it using 288 and 4688 but is still there

    1. Learn how to clear the error code here if you couldn’t then inform us so we can ask the customer care to help you out.

  19. Ben onwuagha
    My IUC no=2002968902.I dnt no y u guys disconnected my account after promising to stay continually Connected from 13th July to 31 set. Y d disconnection

  20. Pls Gotv my IUC number is 2020697669. My subscription will expire on the 14th of Oct but I got a message that I should pay before 14. Pls notify me if the October free month is not working again or help me fix it

  21. My name is Stephen, I recharged on line last night,and it worked immediately.But i cant view anything again today, i mean no channel is working among those that i subscribed for. My IUC NUMBER is 4601799972

    1. Change your GOTV antenna direction and rescan your gotv decorder.

  22. I got a mail on my GOtv some minutes ago that Sony and Sony max channels are going to be removed from the channels provided.
    I want to let you understand that those two channels are among the 5 channels that makes watching GOtv worthwhile. And i dont understand why you would Choose to remove such channels.
    As far as I’m concerned, if those two channels are removed, I’ll throw away my GOtv decoder bcos there would be no point renewing my subscription or watching GOtv. I’d switch over to other cable service providers who provides Sony and Sony max.
    Thank you.

  23. Eromosele Kingsley

    Help me clear error code e32, tried to do it online but couldnt. iuc no 4613040561

  24. Complaints were made that GOTV defrauded her customers by not living up to their promise to give October access free for those who had uninterrupted access from 1st July to 30th Sept as stated earlier. GOTV has not responded or rectified the anomaly hence confirming the fact that they actually DUPED those customers. My IUC is 4613968198, I paid N5400.00 to cover 1st July to 30th Sept, payment receipt no:50813669.

  25. I recharged on line yesterday. I even received a successful confirmation message. But Up till this moment I can’t view any of those subscribed channels. My IUC number is 4613427465

    1. i recharge in bank today 10am, up till now i have not receive a confirmation message , up till this moment i cant view any of the chennels.

      My IUC number is 2009411736

      1. Contact your bank to be sure your trasaction was succesful

  26. After receiving several calls and sms that if I subscribed for September, October will be free on air for me but to my greatest dismay, I received a text that my subscription has expired. What a disgrace! Hope you will do something about it by keeping to your words. My IUC no. 4613310861.

    1. I paid for October subscription via my first bank account on the 3rd of October up till now nothing has shown on my tv after the money has been deducted from my account,why all this?after all it is not promo I paid ,I have tried all I could do,please help me o,my iuc number is 4613294496

  27. My name is Osayemi, have not recharge my Gotv over a year now. Will it still work if I recharge.

  28. Please oo I paid on Friday for my Gotv and it is not yet working my Inc number is 4622292258 please work on it asap

  29. Dis Gotv customer care is totally rubbish,even MTN that like advert when you call them,they do it for free.but dis dey will waste ur card with dere stupid advert..

  30. Am olubunmi,i subscribe my Gotv September 2nd, so as to enjoy the October free but now Gotv sent me a message that I should subscribe.and it now suppose to be so,since you said we should stay connected till September 30th to enjoy October free.kindly look into it.IUC number 4613165963 and my phone number is 08051572427

  31. Please GoTv Nigeria I just want to plead with you to allow one enjoy the services being paid for. It is really frustrating when each time after a long day and you come home to enjoy a little time with your GoTv but you couldn’t because of E16 error code that won’t be cleared after calling customer care, go to self service online and even sending text messages to *288# several times.
    Please let Nigerians start getting value for their money. Thank you.

  32. I subscribed my gotv yesterday i was able to veiw the channels and then the signal went i switched off and when i switched it on it was showing only 3 channels even till thus moment.

  33. I subscribed my gotv yesterday i was able to veiw the channels and then the signal went i switched off and when i switched it on it was showing only 3 channels even till thus moment

  34. pls Gotv, I want to know the expiration of my decoder, I subscribed on 28 of September, 2016 and messages keep coming in that my subscription will expire today. my IUC number is 4613496182, phone, 08155039424, email [email protected] and name Adesina Olusola. Thanks

  35. For others who submitted complaint with IUC numbers regarding problem with their GOTV subscription. The complaint has been submitted to the customer care service, your GOTV subscription will start working shortly if your subscription was successful. Thanks

  36. Please my Gotv decoder just started showing a red blinking light and has since refused to work. I have taken it to so many outlets here in abuja but they keep redirecting me to an office in wuse which i couldnt find.please which office in abuja can i take it to.

    1. For your case we recommend you to call the customer care direct with the phone number above for more information.

  37. I recharged for 3 months on 1st July covering July to September and was informed I would get October free but I’m now receiving message that my subscription would expire and be terminated on 30th September if I do not recharge. My IUC is 4613968198, I paid N5,400.00 on 1st July, 2016 and Receipt Id-50813669. Please ensure that my subscription is not terminated for the month of October as stated earlier in your adverts.

  38. I subscribed gotv plus yesterday and damn it I couldn’t watch anything… Got home to find it where I left it…av called customer care no response, use the internet to clear the error code to no pretty IUC no is 4613367394

  39. I subscribed gotv plus yesterday and damn it I couldn’t watch anything… Got home to find it where I left it…av called customer care no response, use the internet to clear the error code to no pretty annoyed

  40. For your information, when customers lost confidence in your services they may explore the available alternative especially in fragile market full of substitutes & competitive products like star times,real summit etc for example real summit offers range of live sport entertainment & many channels to her teaming customers more customer friendly in terms of relating information on the prevailing technical issues affecting their customers.

  41. the management of Gotv,i’ve been experiencing interrupted services from your cable TV ranging from frequently removal of some channels to recent distortion of the whole signal which all the channels are been scrambled without any remorse or explanation or even apologies to you customers which is a breach of human rights & customers’ service delivery.imagine that no extra viewing days are added to customers in the form of compensation.customers may forced under this conditions to take their grievances to either the national assembly or consumer protection commission for a redress.

  42. Please I got 7 missed calls yesterday from this number +23414407331. I learnt it is a gotv number. All avenues to reach them was unsuccessful including twitter, Facebook and email. Kindly connect me to gotv. My name is Shanu Aggrey Jamgbadi. My IUC number is 2009367086.

  43. Hello,,am james,,am very much annoyed,your services are soo down,,i paid for connection,,wch was told to add some cash,,i did it,,bt still waiting,,kindly fix iuc 2016098037

  44. All previous IUC number submitted have been responded and working now.

  45. hi, my name is becky, i made a subscription for my Gotv yesterday and since then it has never been connected. It’s so annoying your services becoming unsatisfactory currently. Do find every possible means to get this fixed soonest as possible. My IUC No 4620905421

    1. Your complaint have been submitted to the customer care for immediate assistant, you GOTV will start working proper shortly.

  46. Good day, I am seun and my Iuc number is 2022084837 I subscribe for GOTV lite of #400 and I have done reset but am still not connected, based on the advert on radio that you people now has different payment modules. Please let me know if you people has started the new product and if not hw can I get the reverse of my money back.

  47. I subscribed for gotv plus which is 1800 but the services provided by gotv for my decoder is 1200. kindly rectify the iuc no is 2018981538

  48. Paid last month but still cant clear the error code. 2017587674 thinking of buying another decoder….still shoping for a better service provider.

  49. I made a GOTV subscription and its still giving me an E-16 error. Called the customer care number up to no avail.
    Please kindly do something about it.
    My IUC Number 2019178025

  50. I personally think it is inefficient on your part that I have to send message to notify you that I have subscribed before am connected.
    It is also painful to call your supposed customer number, only to listen to all those annoying adverts for several minutes with severe charges.
    Please kindly connect me on 4613126637.
    Honestly if I have to always pass through all these, then tell customers to carry their dish to your office.

  51. All of your recent complaints has been submited for immediate attetion, if any of your payment was successful, your GOTV will start working properly shortly.

  52. Hi. My name is kehinde olanrewaju pls help me fix my decorder for me cos am tired or sending sms and my scratch card is with me now before it get lost…IUC NUMBER-2018795166

  53. I fink u pple hasn’t gotten d online payment right, coz everybody is just complaining the same stuff. it’s very annoying wen one pay for something and wasn’t able to make use of what he or she paid for. Pls we are begging fix dis finz asap. coz we tired of sending SMS and calling customer care dat won’t answer is instead burning our call card. you pple are making us get tired of gotv wiv dis whole fin. 4613073763 Dats my iuc number

  54. GOtv customer care plz fix my gotv for me, I’m tired of calling customer care service & sending mails which has not been replied Since Friday morning. IUC—-4613339974

  55. Hello I subscribed with my zenith mobile banking for 2 days now I can’t watch my cable it gets me piss off coz d kids r on my neck. Fix it plz IUC no 4613339974 name Genevieve Bassey.

  56. hi, I subscribe my gotv since 3days ago via mbanking on gtb account and is not coming up till now, I’ve tried to clear d error code, try to reset and all buh yet it hasn’t work. Please help me with it. my iuc number is 4613073763

    1. Your complaint has been forwarded with your IUC nunber to the customer care service for immediate assistant. Your GOTV will start working OK shortly.

  57. hello I subscribe my gotv since 3days ago via mbanking on gtb account yet it hasn’t come up and I’ve tried to clear the error code on phone is not working yet, please help me with it, my IUC number is 4613073763

  58. You people must be playing. How can i pay for subscribtion for 2019180108 ,and in three days you cut off the signal? Are u genuine?

    1. Your complaint is been submitted to the customer care center for better assistant

  59. Hi am Charles I subscribed since on Friday with my diamond
    mobile app till now am gotv is not yet activated what do I do my
    ICU no is 2009384381 am really pissed.

    1. Your IUC number please

      1. I paid for Gotv 1800 via Internet banking on 29/09/16. My IUC number is 2005170380. My error code 16 is not clearing off.please assist.

  60. Olupitan Olasunkanmi

    Good morning, my Gotv decoder isn’t working and i have recharged. Though i didn’t recharge for a long time before now, what do i do about it.

  61. I subscribed with my fidelity bank account and yet it not going what happen my iuc num 2009557894.

  62. Good day,
    My gotv just went off. The decoders indicating light is on but there is no signal on the TV. Everything was checked and we found out the problem is from the decoder. My iuc number is 4613931339

  63. since on friday I recharged I have been able to use it. It doesn’t display anything. 2017107804 (Uc no)

  64. What do I do in case of double payment of subscription. My husband already made payment n also do I how do I retrieve my money back

    1. Please your iuc number so we can forward ur issue to the customer care.

  65. Engineer has helped me look at it. He said the version of the gotv is low for the Smart tv. He also said if i can get HDMI to AV cord, it can work with it. I have go around to buy the cord, but i only get HDMI to HDMI cord. pls where can i get the cord, (HDMI to AV cord)

    1. If u are in lagos, you can get HDMI port in computer village

  66. my decoder show only 5 channels since Sunday what can l do plz

    1. Your IUC number sir.

  67. Some channel are missing in my decoder like channel 5;9,1,6,7 my IUC number is 2019294766thank you.

    1. we have forwarded your issue to the customer care.

  68. i bought a new tv – samsung smart tv.. my gotv is unable to connect with the tv through AV. i try it with my dstv and it work fine. pls anything you can do to help??

    1. It might be that you are connecting it wrongly, get an engineer to help you.

  69. I have gone to menu > advanced options > installations > RESET > OK. it has scanned automatically but only 2 channels is showing. Pls kindly inform gotv customer care to rectify it. My IUC nos is 2004504321. Thank you.

  70. my gotv is just showing only 2 channels, what can i do? i have scanned many times already. Pls do something about this issue. Thank you

  71. Pls i have scaned my gotv many times but its only 2 channels that is showing,what is the problem pls

    1. please let us have your iuc number.

  72. Pls i have scaned my gotv many times but its only 2 channels that is showing,whatnis the problem

  73. my go tv is just showing two channels pls what can i do.

    1. it has become general problem that is affecting many people, it will be resolve shotly but till then let us have ur iuc number so the customer can work on your accnt.

  74. My hubby sub since last night,we are yet to start watching program

    1. You forgot to include your iuc number, any way try re-scanning your decoder. if nothing happen let us have ur iuc number. thanks

  75. I gave my gotv external antenna out, but the internal antenna i was using damaged. How can i get a new gotv and how much does it cost ?

    1. Do you mean how you can get new gotv antenna or whole new GOTV? You can get gotv antenna or new GOTV at any GOTV dealer outlet or shop. Note that any antenna can also work with GOTV.

  76. my Gotv has been reduced to 2 stations since yesterday and all my efforts to get all the stations back has been abortive. calling the customer service has been to no avail. pls help me. IUC 2004480621

    1. Go to menu >> Advance options >>> Installation >> Reset and press OK to reset your GOTV, set it as defult settings and allow it to auto scan itself, your channels will show up back. If you can’t get it done then let us know so we can message GOTV customer care to help you reset it.

  77. Please since yesterday my go tv is not working and I have been calling and no body has pick it. It’s unfair to keep one waiting for almost 30 mins in phone. My iuc no 2017657880

  78. Still waiting IUC 2019394074

  79. Please activate my account I did it yesterday so that I can enjoy my holiday but since yesterday it’s still not working. I did it through firstmobile account. IUC 2019394074 I subscribed to GOtv lite #400

  80. Hello, I just subscribe on my gotv, I can only see the screen shot for gotv on tv. the decoder will not come up for scanning and if its comes up and press anything on the remote the decoder stop working. The icu number is 4613590356

  81. Still waiting for my account to be activated… sent a msg yesterday

  82. Gud evening,I subscribe my Gotv via quick teller since yesterday and it still hasn’t .pls help me rectify this issue ASAP my iuc no 4623858255 name:Olukoga.location:lagos

    1. Your Subscription has been credited and your account has been reset, just re-scan your GOTV decoder to get all the channels working.

      1. I subscribed to GOtv lite #400 since yesterday night through my firstbank account and it’s not working yet I have called customer care and it’s still not working. Please do something about it. Please do it as soon as possible because am getting tired of GOtv. 2019394074

    2. I have re-scanned my Gotv several times nd the only channels is the service channel.Am sure you know that this is the 5th of my subscription running without been able to watch anything.please cross check and treat again.

  83. I activated my gotv successfully two days ago and i have been enjoying it. Suddenly this afternoon it stopped working and started displaying an error code E48-32 searching for signal. I have done all that is required but no change has been made. Kindly look into this and profer solution. UIC num 2028679452 .Thanks

  84. I paid for my GOTV subscription this afternoon. Up until this moment, I can’t see a list of channels to select from! I just see the channels to select from! What I get is just channel 1, the Gotv channel. Kindly rectify this problem urgently. My IUC number is 4601841207. Thank you

  85. This is serious system failures, I recharge my Gotv since morning up till now it has not come up. 4613460278 my name is Michael, I reside in abuja my fone number is

  86. kindly help activate my decoder. I paid on the 8th of September 2016 but its still yet to be activated. kindly assist because its a long holiday and I don’t want to go without tv please. thank you. DECODER NUMBER 4613450040

    1. Still waiting on!!! Gotv is yet to work

  87. i made my payment throught recharge card by my mobile phone manually 2days backward but uptill now is showing E16 service is currently scrambled.pls help my iuc is 4601417414.Thanks

    1. I made payment for the 400 naira lite package using online first Bank pavement and it hasn’t been activated
      My INC no is 2020650096

    2. I made payment for the 400 naira lite package using online first Bank pavement and it hasn’t been activated
      My INC no is 2020650096

      1. Your account has been reset and now working. just re-scan your GOTV

  88. Hello gotv, l recharge my subscription on
    4th September, since then l not be able to
    access CNN, Aljezera, Africa magic and others please kindly activate my go tv. My IUC no
    2020779515. Thanks.

  89. I paid through qickteller and it was successful GoTV payment of NGN 1,800.00 for 4613017423 was successful. REF: 999935249515 but is not coming up pls help me

  90. All of the recentt aubmited IUC numbers are currently been work on. they should be working normal shortly.

  91. Pls kindly activate my Gotv we Av tried all means and even visited ur pay shop at Shoprite ikeja, they could not render any assistance we also visited GRA ikeja center same story, its a new Decoder with IUC no-4622418592. We call the customer care after visiting one of the pay shop at Worldoil Lagos Ibadan Express & they were unable to activate it & the customer care no response was that they have close for the day. The decoder was bought on Satuday and we have a complete scan but just that it could not Show. Pls kindly rectify

  92. pls kindly activate my Gotv lite iuc no is 2003682970 I paid N1050 for 4months. Bank : Zenith Bank 9th mile. teller no is 0009643 .Name Agbo Remigius ph no 08064410582. city. ENUGU .waiting for ur reply urgently

  93. Hi Gotv,

    I recharged my Gotv yesterday September 6th 2016 vide Diamond online with Quick Teller Reference Number 112300033425 and am yet to be reconnected.

    My IUC number is 4601504889.

    Please do kindly activate it Asap.


    I recharge yesterday evening through my diamond account but not yet reconnected pls iuc number 2017663407


    I recharge a gotv air time of 1,300 yesterday.Up till now,my gotv stations remain inactive.I’ll appreciate prompt & corrective measures. My IUC number 2022496723.


    I recharged a gotv air time of 1,300 yesterday afternoon on my IUC 2022496723.An sms was sent to my mobile line that my transactn was successful.Disappointedly,I could only receive 5 channels while others are inactive.I’ll appreciate ur timely corrective measures.

  97. Rev. Matthew Essang

    Hello, I’ve just subscribed and it hasn’t been activated please kindly activate it for me from your office. My IUC No. 4613808615. Thanks a million.

  98. I subscribe Gotv lite #1050 on Friday the theme 2nd of September using my Fidelity Bank ATM and up till now my Gotv have not being activated. This is the transaction DEBIT ALERT
    Account: **5583
    Amount: N1,050
    Description: ATM BILL PAY 10701986 GTV0/2022084923/1624601417
    Date: 02/SEP/16 06:45AM
    Balance: N17,336.95CR
    Dial *770# to activate your Instant Banking & enjoy Instant transfers, Bills payment & more
    For Enquiries call +23414485252
    Please what should i do. Thanks

    1. We will submit your case to the customer care service for immediate assistant now. Your decoder will be working fine in the next 4 hours.

  99. I subscribed two days ago with the sum of one thousand two hundred naira N1200 and one hundred and fifty naira N150 as service charges using mobile banking on diamond bank platform. Up till now, I have not been connected. Do I have to pay the balance to make up N1800 to get connected? I have wasted my airtime using your customer care but you won’t connect me. Sunny IUC 4613801976

  100. i have subscribe since friday and i was sent a message of being debited of the amount which i subscribe for but till now my Gotv is not yet working, this is a criminal act and i can sue you for this if i didnt see it working till tomorrow then you gotta see my letter and meet me in court cos the charges will started reading right from the day 1 that i have subsribe and today is day three without it being working IUC NUMBER IS 4622359989, look aint begging you to act fast i just pray you dont so you can meet me in court on Monday

  101. All of your complaints has been submited to GOTV and working on them, some of your has been reset and now working. if yours is not yet workin please hold on while they work on it for you. Thanks

  102. IUC number 2004422852 I just recharge today and is only channel 1 that’s showing pls do something to rectify the fault please, I want to enjoy my money ok

  103. 2004422852 please I just recharge now but no channels is displaying, I want it to be activated please

  104. Pls, Gotv people! District is second time I’m complaining and help is NOT coming from u guys. It’s been 2 weeks now since I subscribed and I have still not gotten value for my money as non of d stations is showing. Can u HELP since your contact Centre is not functioning. IUC number- 4613858322


  105. Good day.

    ..have been abandoned my decoder close to2 years if am not mistake…why?
    Answer…my decoder is on if I pug it with electricity but not showing any image through the television..

    I took it to 1 of your brach office at Ogba Agege lagos and then told me it was panel fault that I should buy new decoder..where my decoder still power fault yes

    Its any contractdictory solution to it because I cannt avoid new decoder

  106. plz help me my gotv has bn misbehaving ever since yesterday that it scanned and upgraded itself! I can no longer change channels or press anything on the remote control cos its not responding. 4613784926 plz help me

  107. Can You help me to activate my gotv with IUC no 4621012463, jus bought it new and it only showing channel 1

  108. I just renew my subscription 4613140555 up till now is not working I kept seeing E16

    1. Your complaint have been submitted to the customer care center for immediate assistant.

  109. I made payment on line on the 27/8/2016 and up till now 29/8/2016 my Gotv has not been credited. My Trans ID is 2716239184849647 and my smart card number is 4613290636. Pls do something about it. Osas John Egunmwendia

  110. I subscribe online for the past 48hours and still call the customer care. but still the same . please help me and solve the problem is only the GOtv station that was showing 2020697476 Sunday James

  111. My IUC-2017078509 I paid 920 and almost 24hrs no connection thru m-pesa ref. KHR8KDCIIW. How long does it take to activate. My call not going thru

  112. I subscribe my gotv yesterdayon 27-08-2016,till
    now is not working. my iuc number is
    4601870059.oluyomi no 08077233848.

  113. Hi I paid for my gotv subscription using mobile services and it’s yet to come up . IUC 2009616218. N1, 500. Kindly assist.

  114. I subscribed for gotv on Monday but to my surprise all the stations stopped showing this morning telling me that my subscription has expired. Tried calling your customer care line but no one picked. My IUC number is 4613858322.
    Pls fix this asap

  115. I loaded my gotv yesterday around 11am and till now I can’t access any of the channels
    My IUC 4601918020

  116. pls go tv some of my favourite channels are missing what will I iuc no:4613937230

    1. Scan your decoder again, a reset has been done on your account. You will be able to watch all channels now.

  117. ROMMY blessed investment

    pls I paid to this account, 2020802375 Oche Ejembi through flash me cash on a mistake to dstv instead of gotv. I HV called customercere given the serial number NGN04081617014173.and it’s was connected. yestaday it gone off again,pls do something the owner is fighting me.

    1. Alright, it will be resolve shortly.

  118. I subscribed through quickteller app on my phone last night,i clicked on gotv plus(cus that’s the package I subscribed to monthly)and I went ahead and did all necessary, to my greatest surprise I got an alert indicating N1600 has been deducted from my acct, instead of 1900,i simply don’t understand what’s going on now,am confused… Pls help IUC, 2021955213.thanks

    1. We are forwarding this to the customer care now to check on your gotv account. we will get back to you shortly

  119. I mixed one of my IUC number of my gotv mistakenly and put another number,and now my gotv is not subscribe yet and I know sumbody else is using d subscription what will I do

    1. You should have been careful, we will notify the customer care service about this now if anything could be done about your issue, we advice you keep an evidence of subscription because it might be required if anything could be done.

  120. Nureni Abioye Oyewale

    Why is it my gotv not working after 24hrs I have recharge with my Skye bank account?

    1. You complain has been submitted for assistant, you gotv should work shortly.

    2. please provide your iuc number to enable us help you.

  121. pls I subscribed and am having just 24 channels.. how do I upgrade it..4622563376

    1. Re-scan your GOTV it should be able to show all channels, but if still no improvement then get back to us.

  122. QUICK NOTICE Please check if your IUC number is among these below.

    Please be informed a reset has bee done on account 4613857000. Kindly note payment is yet to reflect on account 4613210773 forward scanned evidence of payment and valid ID to enable us assist you further.

  123. Hi am installing my Gotv its saying that nor services available please help

    1. Check to be sure your GOTV has a stronge signal, if no signal then Change the direction of your GOTV antenna.

  124. bello Ridwan gbolahan

    Have made payment to my gotv account but, the error code is still showing, what should I do cos have called them several times no way out please help. my iuc is 46019 26922 my name is bello ridwan gbolahan. thanks

    1. OK we will forward your request to the GOTV customer care service for quick assistant.

  125. bello Ridwan gbolahan

    I made payment to my GOTV account but, nothing is showing my IUC is 4601926922

    1. Complaint has been submited to GOTV customer care center for immediate assistant. Your GOTV will start working shortly. thanks

  126. Oluwaseun Adebanjo

    Afternoon, The brand new Gotv which i just installed on 8th of July, 2016 got damage by fire disaster 26 days after. I want to know if it possible to transfer my remaining balance to the new one I just re-installed yesterday, Thanks you

  127. Hi, please i have subscribed, tries to reset, clear error code. Still not working. Account balance is still showing wat i had before payment Iuc 4613857000

    1. Your Gotv will start working shortly.

  128. I subscriber my togtv two days now still not showing any channel at all did my ICU number 4613210773#1800

  129. I subscribe to my Gotv account via quicktella but its showing scrambled e16 error pls fix it iuc 2019519739 #1800

    1. Please be informed that the account is currently active.

      A reset has been done on the account to ensure viewing.

      Kindly confirm if you now have pictures on the screen.

  130. sorry d id is 2016149722

    1. Your complaint has been received and will be forwarded to the GOTV customer care for immediate assistant, your GOTV will start showing all channels shortly.

    2. We sincerely apologize for all inconveniences and the delay in response.
      A reset has already been effected on your account to restore viewing on your decoder.
      However if your decoder is not on, Text RESET “IUC number” to 4688

  131. I subscribe to my gotv account but is still display channel suspended or scrambled this is d id 2016140722,
    pls, u people should do something about.

  132. I did my Gotv subscription from my UNION mobile N 4 over two days Now it’s not up yet. ID 4622467134 pls attend to it ASAP. I even called n my call card was Just wasting am really not impressed.

    1. Your complaints has been held and forwarded to the GOTV customer care center for urgent assistant. Your GOTV subscription will start working shortly.

    2. We sincerely apologize for all inconveniences and the delay in response.
      A reset has already been effected on your account to restore viewing on your decoder.
      However if your decoder is not on, Text RESET “IUC number” to 4688

  133. I recharged on august 12(Friday) with number2022621063,and my gotv is still scrambled.what is the problem?and how do I recover the post days. ugorji stainless is the name

    1. please reply

    2. Your complaint has been submited to GOTV customer care for immediate assistant.

  134. To all that submitted their complaint today this is mail from GOTV Customer care: Please be informed reset has been done on all the submitted IUC numbers except 4620975165 which can not be accessed. Kindly forward the correct details.

    Kind regards.

    Please if you are the owner of these IUC Number 4620975165 kindly note that there is an error of incorrect on your provided IUC number. Kindly Check your IUC number again and submit the correct IUC number here.

  135. My Gotv is only showing 12 channel no sports channel is showing, please do something.

    1. @Felix Kindly Note that the channels you will watch depend on the GOTV subscription plan you choose, if you pay for GOTV subscription plan of #1800 Naira then repeatedly scan your GoTV till you get at least 52 channels. If you still didn’t get the complete then inform us to request your help directly from the GOTV customer care.

  136. i just paid for our gotv now at zenith bank…iuc.4620975165, but my wife just called me now that she had tired all her best for the gotv to show,but all her efforts to no avail. her number is 08030510108 zenith teller no…0011890, i subscriribed 1800..,we used Nwode to purchase the gotv.

    1. Sorry for the inconveniences sir. Your complaint has been forwarded to GoTV customer care direct for urgent assistant, your GoTV will start working proper again as soon as possible.

  137. I hv different name on my gotv decoder that is the information

    1. Thanks for your comment, but we are unable to help you because your complaint was not understood. Please state any issue you are having properly so we can be able to help you sir. Thanks @Mr.Adekunle

  138. i have subscribed since 2weeks ago yet have not be been given relevant station.whatz iuc 2019226790 plz do something my money is wasting

    1. This is sad, did you confirmed if your subscription was successful? And always the money where deducted from your account? We will forward your request to the customer care service now for assistant.

  139. Good morning, I ‘successfully’ subscribe on my Gotv IUC 4613404916 with #1800 via quick teller but it is yet to be activated. It is not giving any response as it is just blank. Kindly assist. Thank you

    1. We have forwarded your complaints to the GOTV customer care, if your subscription was successful then it will start working within 4hours time.

  140. Good day, I subscribe yesterday with my Gtb mobile money app but my subscription is yet to be reconnected. My IUC number is 2020768049, please reconnect me ASAP. 08062302823.

    1. Did you confirm if your subscription was successful and the fee has been deducted from your bank account? We are forwarding your complaint to the GOTV customer care center for immediate assistant now.

  141. I subscribed on d 15th through access bank mobile up till now my gotv is not working. Showing E-16 error. Tried to clear using *288*1# all to no avail. Pls help with it.
    My IUC: 2021881040
    Phone no: 08135063208

    1. Sorry for the inconveniences to clear error code on your gotv decoder follow this step, Type RESET(space) first ten digits of your IUC number and send to 4688.e.g RESET 1234567890 to 4688 while your decoder is powered on.

  142. Good morning,
    I am Uyi Iyamu, with IUC NO:2018675751.
    I was sent a message last month: Dear GOgetter, deadline for GOtv special offer extended! Pay before 18 July and remain active until 30 Sept to get October at no extra cost. T&Cs apply. And i paid before 18th July.

    I was surprise today when i put on my gotv and all my channels dismissed.

    Please look into this and respond swifly.


    1. Hello @Uyi Iyamu Please note that today is August 16th, check to be sure that your subscription has not expired. If you haven’t hit the expiring date then go to your GOTV Menu select settings and auto scan to scan your decoder again for available channels. If you are still having problem after doing this then leave a comment again below for direct assistant.

      1. Hi,
        Please read my first message well.i am talking about the extra month you promised to give me in August,but you didn’t keep to your promise.
        Dear GOgetter, deadline for GOtv special offer extended! Pay before 18 July and remain active until 30 Sept to get October at no extra cost. T&Cs apply.

        Please read carefully.


        1. Thanks for your reply @UYI IYAMU. Kindly note that the message you received from GOTV was to inform you that if you keep your subscription active till September 30th you will enjoy GOTV for free in whole of October.

  143. am dissapointed with gotv ,i paid for the services but i can not get the channels i paid for these is robbery in the broad daytime and the government should act.we are going to report these to the relevant government office if our problems is not address

    1. Please provide you decoder IUC number so we can help you.

  144. Hi am Julie I subscribed since on Friday with my diamond mobile app till now am gotv is not yet activated what do I do my ICU no is 4613786796 am really pissed.

    1. Hi @Julie We have forwarded your complain to the GOTV customer care and they are currently working on it. It will be resolve shortly and your Gotv will start working proper again.

      1. Pls gotv delete my message.. Why do u publicsis. People’s messages and number.. And yet uu are not helping..

  145. I subscribed my gotv last night through mobile payment with my FCMB account (3144648014) and it is yet to be activated. My IUC number is 4613518624. Please I need a positive response from you guys

    1. Your Complaints has been forwarded to GOTV customer care for immediate attention, your GOTV will start working shortly.

  146. Good day. I subscribed for Gotv plus #1800, on the 11th of August 2016. It initially showed some channels and eventually all when I called ur office. But it is showing E16 error this morning. I ve tried *288*1# to clear d error, all to no avail. Iuc No 2021778088. Phone no. 08033590112. Pls do something abt it. Thks

    1. Your request have been forwarded to the GOTV custome care center and they are currently working on it, you should scan your GOTV in 4hours time and your GOTV will start working proper.

  147. Pls I subscribed through quickteller and my gotv is still writing service is currently scrambled,pls activitate do activate it. I thought subscribing online would be a bit faster and easier .
    Iuc no 4601536232
    Name onyeoguzoro
    Town: umuahia
    Amount: 1800

    1. Your request has been forwarded to the GOTV customer care center, your subscription will be active and start working shortly.

  148. pls I forget my series number pls can u send me the number

  149. I subscribed 3 days ago up till now my gotv has not come up. I have tried to use the online self service but the e16 could not clear off pls help.
    IUC NO 4601687427
    Name: Tiger Dukor
    AMOUNTH :1800

    1. Sorry for the inconveniences. Your complaints has been forwarded to the GOTV customer care centre, your GOTV will start working soon. Thanks

  150. I subscribe my gotv via quickteller it is not yet working my iuc number 4601753575

    1. Thanks for subscribing GOTV, Note that if you keep subscribing your GOTV you will watch GOTV free all though october. Your complaint has been forwarded to the customer care cente. Your GOTV should start working in 24hours time.

  151. gotv, how can you use customer’s money to make your advert and still could not solve their problem?
    well i just tried to subscribe mine online and i don’t understand what you are telling me. My IUC is 4622299996, the name is bitrus solomon from kaduna, nigeria. I need to subscribe on line pls.

    1. Hello good day, GOTV is sincerely sorry for the inconveniences, your complaints has been forwarded to GOTV customer care. Your subscription should start working in 24hrs time.

  152. i am not Happy with with thé service i get from your customer care services.. I have been calling since Last night regarding the issue of iuc number… Let Them treatment my mil

    1. What exactly is your GOTV problem?

  153. I recharged yesterday on IUC NO 2009550279.The channels that l have before was 52-channel now has reduced to 24-channel.please assist. I have done automatic recharged to bring more channels

    1. Regarding your issue, your GOTV will start showing the normal channels again, we have forwarded you complaint directly to the customer care. just re-scan your GOTV after few hours.


  154. Pls activate my gotv 4601740174

    1. Regarding your issue, your GOTV IUC Number has been forwarded to the customer care service… Your GOTV problem will be solve shortly.

  155. my Gotv is just showing only 8 channels now & I have called d customer care twice to no avail, they just wasted my #400 credit talking their advert without linking me up. this is a very wicked & unfair thing to do to your customers.

    1. Hello please also follow the steps shown to “ESTHER O” above.. Let us know if the above tips didn’t still solve your GOTV problem.

      1. Please this is weekend, kindly help me to rectify my Gotv.. I recharge my gotv since yesterday up till now is not showing,my last recharge was 1800 but my little girl paid for 1400 recharge yesterday, up till now is not yet activated. this is um. 4613460278 Michael from abuja

        1. I wonder why gotv will publishe peoples complain without solving it..pls i’m also complainant.. People should stop calling my phone..cos I’m also helpless in my own case

      2. Pls people should read my complain before calling my fone..I also have gotv recharge problem.. I recharge and is not showing.. And gotv customers service must be very wrong to published every complain with peoples detail.. Pls people should stop calling my fone..I’m also facing the same problem

        1. We advice not to include your phone number when commenti here till we say so. The only important thing to check your account and work on it for you is just your IUC number. We have edited your comment and extracted your number of it. About your GOTV not still working, we have resubmited your issue to the customer care service again for further examination of your gotv account.

    2. I always have 52channels but now that I recharged yesterday has reduced to 24.l have done automatic search for network it did not work my IUC no is 2009550279

      1. Help Search on your GOTV shows it ok. Please keep scanning your GOTV till you get all the channels back, you can do that right in your menu >>> settings >>> scan

  156. Since yesterday all Gotv stations are not showing even till now.I have tried all I know how to do still no change.

    1. Unbehalf of GOTV informationhood apologize for the incovinences you are going through with your GOTV. Here are some tips that chould help you solve this problem.
      1: Turn on your GOTV decorder
      2: Change the direction of you GOTV ANTENNA to to another direction.
      2 Keep scanning your decoder till all channels shows up.

      1: Don’t let your GOTV to scan itself.
      2: Avoid living your GOTV on when going out or going to bed, this is because you never knew when light will go off and when it come up again your GOTV can scan it lself during the ON process.

      When you notice GOTV scanning itself, Quickly cancel it by pressing TV to EXIT

      If this is helful you can inform us and if it your GOTV did’t start working properly in the next hours, inform us. meanwhile all these comolaint will be forwarded to GOTV shotly.

      1. Please since yesterday my go tv is not working and I have been calling and no body has pick it. It’s unfair to keep one waiting for almost 30 mins in phone. My iuc no 2017657880

        1. quick tips: turn off your gotv from the socket and put it On again, allow it to scan and that all.

        2. Your complaint has been forwarded to the customer care center for immediate assistant.

  157. It is quite disheartening that your facility for recharge is porous;endless complains keep coming by the minute.
    It is on this note that I request that the appropriate quarters be notified on recharge especially when when done online.
    Here is my detail on recharge done online 2017044067, mobile number :08131393635.

  158. Georgeline fuanbial

    Help activate my decoder. I paid but it is still reading blocked for non-payment my no is 4620989892

    1. Your complaint has been forwarded to the GOTV customer care for immediate attention… if you are still having this issues after 12hours time then do the activation by follow this step. SMS the word Accept*followed by your ICU NUmber*, your Surname*, your Mobile Number*, the City* in which you live and the Product*, to 22688

  159. My gotv has no signal

    1. Try turning your GOTV antenna toward another direction. Let us know if it able to solve your problem

  160. good day,please how can I become a GOTV agent

  161. I subscribe my gotv, it only showing 20 station, please wat do i do naa?

    1. Search your GOTV again and see if the station will come back

  162. They wasted my card without proper respond, not happy with them, is there no other ways of contacting them?

  163. thanks but please how do i subscribe with atm

  164. contact theme direct

    1. pls what is delaying my subscription since after 4pm after several calls of customer care is not yet connected. what is the issue? kindly pls reconnect with IUC number 4613689820.

  165. Why is my subscription still not yet working? Over two days of subscribing with my uba account. Please help

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